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“Letters on the decline, Poste will change skin”
‘to Caio: in 8000 we will plan 2015-2020 recruitment
The CEO of Poste Italian Francesco Caio
17/12/2014
rome
Francesco Caio, CEO of the Italian Post Office, presented in the strategic plan will include cuts employment? There is an air of redundancies?
“There’s an air of investment and growth: we are aiming at a turnover of 30 billion, and a return to growth in the five years to come back. We will 8mila assumptions, for half of professionalism necessary to fulfill our digital evolution. And it confirms the management policy facilitated the outputs, a physiological process for a company as big as Poste. ”
The trend of the day, to read the plan, however, was worrying. Why?
“I changed the needs of customers: there is less demand for certain traditional services, but there is still a cost structure and rigid processes, linked to services Universal anchored to needs that today there are more. This is the perspective with which we deal in the recovery plan. ”
And then, less mail and letters “classic”, the most profitable industry in the commitment of the parcels, more finance and more digital …
“A company lives and grows only if it serves the needs of the customer value. Today all of us, if we receive an urgent parcel, we are willing to pay more. If it enhances good service, impeccable quality, you are ready to pay a higher price. ”
Apparently, however, for the letters there will be a drastic increase in fares. There is talk of 3 euro for a letter delivered in a day, compared to 60 cents today …
“It will depend on how the Parliament will define the new universal service, by negotiating with the Mise , and the statements of AGCOM. The orientation is still is: Pay less a mail slower, more a fast mail. It’s happening even in Poste of all countries: wherever you are confronted with a decline of correspondence and strong growth in parcels, linked to the boom of electronic commerce. ”
And the fact that the mail “normal” hours will be delivered every other day?
“Today, 3 out of 4 claim to Italian not want the mail every day, but that is delivered with certainty. Moreover, households spend every month just 2 Euros for correspondence, and 57 for telecommunications. If we have to send an important message we use email, a text message or Pec. ”
She has a mandate to put in order the accounts and to go to the privatization.
“The privatization is part of this plan to five years. A plan that contains choices however obliged to make sustainable the company, which is privately or which is public. But privatization is an important perspective, also to improve efficiency. ”
Now almost 22 of the 28 billion turnover of Poste is related to financial products and payments. But recently, Consob has expressed strong criticism on proposals for savings and investment. The customer is the charge, is forced to underwrite financial products that are more advantageous for you than for savers.
“I reliefs, in fact, which cover the period 2011-2013. But we take them very seriously, and we have already taken steps to adapt to the directions of the Authority. But beware: in a context where the old government bonds make it zero, we must offer savings instruments that – in moderation – always offer on the basis of customer needs a little ‘more risk, and a bit’ more performance. It is a cultural challenge for us and our employees. We want to maintain the traditional safety and reliability, but also expand the range of products offered. Even thinking of the funds. ”
Print with you anywhere, anytime
Reuters
12/16/2014
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AddClass (‘. Active’); TopValue = parseInt ($ j (“# containerArtCorr .ls-boxcontent-body-view”). css (“top”)); if (TopValue
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