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This entry was posted on August 31, 2015 at 17:31.
Tomorrow officially debuted the new trade policy of Lufthansa and related companies that effectively rewards those who – or private travel agents – will purchase the tickets directly on the websites of the group. As explained in a statement the airlines of the Lufthansa Group – Austrian Airlines, Brussels Airlines, Lufthansa and Swiss – link to
develop and implement new booking channels direct connect. “The market is clearly ready for innovations and developments of this kind,” said Jens Bischof, Lufthansa component of top management. From September 1, the cost of bookings made through global distribution systems (GDS) are supported in a more fair and transparent by users. To this end, a new distribution cost charge (DCC) of EUR 16 will be applied to each ticket issued via GDS. So Lufthansa confirms the revolution policy already challenged by travel agents and tour operators (ETOA the association has decided to take the case to the EU Commission). As the statement of the Lufthansa Group customers can buy tickets without having to pay the new DCC making reservations directly online on the websites of individual airlines, through their call center at the ticket offices at the airport. Even travel agents – says the company – can be used for bookings online portal dedicated www.LHGroup-agent.com. without application of additional DCC of 16 euro.
The companies customers can continue to make their own reservations to the agreed contractual rates (without application of DCC) from the site www.LH.com. Lufthansa has also concluded a new agreement with Concur, a subsidiary of SAP, which will provide corporate customers of the Group, from next year, a platform with special programs for the management of reservations by the site www.LH.com. “We want to work together with travel agents and global distribution systems to provide ticket sales more modern, economical and passenger-oriented – says Bischof -. “And to this end we are developing a range of solutions that will be very soon available for our passengers.” In parallel, the airlines are working on offering a booking platform for key corporate accounts which give direct access to the products and services of the Lufthansa Group.
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